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International Conference on Engineering and Business Management (EBM 2010 PAPERBACK)

Chengdu,China,China,3.24-3.26,2010

ISBN: 978-1-935068-05-1 Scientific Research Publishing, USA

Paperback 6066pp Pub. Date: March 2010

Category: Engineering

Price: $280

Title: Study on Differences of Retail Enterprise Internal Ethics
Source: International Conference on Engineering and Business Management (EBM 2010 PAPERBACK) (pp 2253-2257)
Author(s): Zhijiang Zhao, Zhejiang Water Conservancy and Hydropower College, Hangzhou, Zhejiang, P. R. China, 310018
Xinliang Wang, Zhejiang Water Conservancy and Hydropower College, Hangzhou, Zhejiang, P. R. China, 310018
Abstract: Abstract: According to the investigation of the Chinese large-scale retail enterprises ethical status of the service, we found that the impact of traditional Chinese culture as well as business leaders’ ideas and concepts on the internal service ethics of retail enterprises is not significant. Furthermore, service-ethical concepts of different positions have shown significant differences. Therefore, improving service ethics of leaders, and strengthening training and education are important methods to raise ethical standards of business services, ensuring the implementation of enterprise strategies and develop the enterprise strategically.
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