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2010 Asia-Pacific Conference on Information Theory (APCIT 2010 E-BOOK)

Xi'an,China,10.1-10.2,2010

ISBN: 978-1-935068-47-1 Scientific Research Publishing, USA

E-Book 506pp Pub. Date: November 2010

Category: Computer Science & Communications

Price: $80

Title: Research on CRM System Srchitecture Based on SOA and Multi-Agent
Source: 2010 Asia-Pacific Conference on Information Theory (APCIT 2010 E-BOOK) (pp 187-190)
Author(s): Xiaopeng Ji, School of Economics and Management, Beijing Jiaotong University, Beijing, China, 100044
Bo Ding, School of Economics and Management, Beijing Jiaotong University, Beijing, China, 100044
Lei Huang, School of Economics and Management, Beijing Jiaotong University, Beijing, China, 100044
Abstract: Customer relationship management system is a powerful tool for the enterprises to enhance competitiveness. For the fact that there are some drawbacks about the CRM systems on the markets today, this paper put forward a new CRM system architecture based on SOA and Multi-agent. This system solves the disadvantages of lacking personality, flexibility and system compatibility and it provides a reference for the development and improvement of the CRM sys- tems.
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