Author(s)

Yong Rao, Manni Yang, Yuexuan Yang

School of Tourism Management, Sun Yat-sen University, Guangzhou, China.

Knowledge sharing is a key factor that influences the organizational learning, service innovation and competitive advantage of tourism enterprises. Despite the fruitful research achievements in knowledge sharing since the 1990s, there is no appropriate framework to effectively summarize existing research literature due to the complexity of the tourism knowledge system. This article, based on the research path of knowledge sharing, summarizes the knowledge sharing research literature in tourism industry according to the framework of “organizational learning - service innovation - competitive advantage”, and analyzes the research results of the relationship between knowledge sharing and organizational learning, knowledge sharing and service innovation as well as knowledge sharing and competitive advantage. On this basis, this article further analyzes the role and function of knowledge sharing in the closed loop of “organizational learning - service innovation - competitive advantage”, with the aim of providing reference for knowledge sharing research in tourism.

Tourism Industry, Knowledge Sharing, Organizational Learning, Service Innovation

Rao, Y. , Yang, M. and Yang, Y. (2018) Knowledge Sharing, Organizational Learning and Service Innovation in Tourism. Journal of Service Science and Management, 11, 510-526. doi: 10.4236/jssm.2018.115035.