Author(s)

Meng Li¹, Linli Liang²

¹School of Business Administration, South China University of Technology, Guangzhou, China.
²School of Public Administration, South China University of Technology, Guangzhou, China.

This paper discusses the trend of the emotional labor research object from the external customers to the internal customers of the organization, and separately reviews the study of subordinates’ emotional labor on supervisors and the study of supervisors’ emotional labor on subordinates. Finally, the paper identifies several future research directions, including the measurement of emotional labor between supervisors and subordinates, the research of the relationship between positive leadership behavior and subordinates’ emotional labor, and the integrated research between supervisors’ and subordinates’ emotional labor.

Emotional Labor, External Customers, Internal Customers, Leadership Behavior, Positive Leadership

Li, M. and Liang, L.L. (2016) Emotional Labor between Supervisors and Subordinates: Literature Review and Future Research. Open Journal of Business and Management, 4, 130-137. doi: 10.4236/ojbm.2016.41015.