Author(s)

Jingfen Shi^1,2*, Yushi Jiang¹, Pei Hu¹, Yong Gong², Yuanfeng Li²

¹School of Economics and Business Administration, Southwest Jiaotong University, Chengdu, China.
²Sichuan Academy of Medical Sciences & Sichuan Provincial People’s Hospital, Chengdu, China.

Objective: To survey social satisfaction to current doctor-patient relationship and to explore the influencing factors and improvement strategy. Methods: Survey 1167 people on internet by self-regulating questionnaire within the specified time and then make a statistical analysis. Results: The public’s satisfaction to doctor-patient relationship is just at the level of 51.11%. And the satisfaction to Pharmaceutical systems is 56.23%, to related governmental duties is 51.92%, to media coverage is 59.72%, to medical personnel is 65.68%, to patient is 65.74%. There are statistical differences between different ages, residences, educational backgrounds, occupation and medical payments (P < 0.05). Conclusion: The public’s satisfaction to current doctor-patient relationship is lower. It’s a system engineering to improve the doctor-patient relationship. It needs the medical personnel, patient, government and medium to participate in together and pay more effort to improve doctor-patient relationship.

Doctor-Patient Relationship, Social Satisfaction, Survey

Shi, J. , Jiang, Y. , Hu, P. , Gong, Y. and Li, Y. (2015) A Surveying Study on Social Satisfaction to Current Doctor-Patient Relationship in China. Journal of Service Science and Management, 8, 695-702. doi: 10.4236/jssm.2015.85071.