Journal of Service Science and Management

ISSN Print: 1940-9893    ISSN Online: 1940-9907

Call For Papers

    Special Issue on Quality Management Research


    Quality management ensures that an organization, product or service is consistent. It has four main components: quality planning, quality assurance, quality control and quality improvement. Quality management is focused not only on product and service quality, but also on the means to achieve it. Quality management, therefore, uses quality assurance and control of processes as well as products to achieve more consistent quality.


    In this special issue, we intend to invite front-line researchers and authors to submit original research and review articles on Quality Management Research. Potential topics include, but are not limited to:

    • Customer satisfaction and service quality
    • Risk management
    • Management and decision
    • Quality management and productivity
    • Product and service development
    • Strategic quality
    • Quality improvement and company’s performance
    • Business relationship management
    • Quality and standards

    Authors should read over the journal’s For Authors carefully before submission. Prospective authors should submit an electronic copy of their complete manuscript through the journal’s Paper Submission System.


    Please kindly notice that the “Special Issue” under your manuscript title is supposed to be specified and the research field “Special Issue – Quality Management Research” should be chosen during your submission.

                                                                                                          

    According to the following timetable:


    Submission Deadline

    September 4th, 2019

    Publication Date

    November 2019


    For publishing inquiries, please feel free to contact the Editorial Assistant at submission.entrance1@scirp.org


    JSSM Editorial Office

    jssm@scirp.org