Login
Login
切换导航
Home
Articles
Journals
Books
News
About
Services
Submit
Home
Journal
Articles
Journals A-Z
Browse Subjects
Biomedical & Life Sci.
Business & Economics
Chemistry & Materials Sci.
Computer Sci. & Commun.
Earth & Environmental Sci.
Engineering
Medicine & Healthcare
Physics & Mathematics
Social Sci. & Humanities
Browse Subjects
Biomedical & Life Sciences
Business & Economics
Chemistry & Materials Science
Computer Science & Communications
Earth & Environmental Sciences
Engineering
Medicine & Healthcare
Physics & Mathematics
Social Sciences & Humanities
Publish with us
Paper Submission
Information for Authors
Peer-Review Resources
Open Special Issues
Open Access Statement
Frequently Asked Questions
Publish with us
Paper Submission
Information for Authors
Peer-Review Resources
Open Special Issues
Open Access Statement
Frequently Asked Questions
Follow SCIRP
Contact us
+1 323-425-8868
customer@scirp.org
+86 18163351462(WhatsApp)
1655362766
Paper Publishing WeChat
Complete Matching
Editorial Board
Show/Hide Options
Show/Hide Options
All
Title
Abstract
Keywords
DOI
Author
Journal
Affiliation
ISSN
Subject
Offering Appropriate Information Technologies at Different Stages in the Customer Service Life Cycle for Improved Service Delivery
(Articles)
Jennifer E. Gerow
,
Janis Miller
Journal of Service Science and Management
Vol.3 No.1
,March 26, 2010
DOI:
10.4236/jssm.2010.31001
7,618
Downloads
13,644
Views
Citations
The Mediating Role of Customer Trust on Customer Loyalty
(Articles)
Nha Nguyen
,
André Leclerc
,
Gaston LeBlanc
Journal of Service Science and Management
Vol.6 No.1
,March 25, 2013
DOI:
10.4236/jssm.2013.61010
22,828
Downloads
35,908
Views
Citations
Empirical Study of Influential Factors of Online Customers’ Repurchase Intention
(Articles)
Yuping Li
iBusiness
Vol.8 No.3
,September 13, 2016
DOI:
10.4236/ib.2016.83006
3,675
Downloads
10,315
Views
Citations
Improve Communication Quality by Understanding Customer Switching Behavior in China’s Telecom Sector
(Articles)
Salman Awan
,
Yanxia Cheng
iBusiness
Vol.8 No.4
,November 14, 2016
DOI:
10.4236/ib.2016.84008
2,007
Downloads
4,217
Views
Citations
Do Customer Loyalty Programs Really Work in Airlines Business?—A Study on Air Berlin
(Articles)
Muhammed Zakir Hossain
,
Habiba Kibria
,
Saraj Farhana
Journal of Service Science and Management
Vol.10 No.4
,July 25, 2017
DOI:
10.4236/jssm.2017.104029
4,082
Downloads
11,410
Views
Citations
Customer-Centric Service Provision in Academic Libraries in Universities: Systematic Literature Review
(Articles)
Christine Mayende
,
Fredrick Mzee Awuor
,
Ben Namande
Technology and Investment
Vol.12 No.4
,November 12, 2021
DOI:
10.4236/ti.2021.124013
421
Downloads
2,359
Views
Citations
The Extent of the Impact of Social Responsibility Practices on Customer’s Loyalty: Evidence from Jordanian Telecommunication Companies
(Articles)
Noor Ahmad Mahmood Alkhudierat
Open Access Library Journal
Vol.8 No.12
,December 16, 2021
DOI:
10.4236/oalib.1108170
101
Downloads
700
Views
Citations
A Review of Corporate Social Responsibility and Its Relationship with Customer Satisfaction and Corporate Image
(Articles)
Bruce Emmanuel
,
Owusu-Ansah Priscilla
Open Journal of Business and Management
Vol.10 No.2
,March 9, 2022
DOI:
10.4236/ojbm.2022.102040
1,716
Downloads
10,842
Views
Citations
Service Robots—An Innovative Sustainability in Rural Banking
(Articles)
Ravi Hariharan
,
Radhakrishna Vedapradha
,
Elango Sudha
,
Krishnamurthi Subramani
,
Venkoba Rao Divyashree
Journal of Service Science and Management
Vol.16 No.4
,August 29, 2023
DOI:
10.4236/jssm.2023.164026
150
Downloads
699
Views
Citations
Can Efficacious Service Recovery Enable Retention of Complaint-Averse Savvy Customers?
(Articles)
Mabel Birungi Komunda
,
Aihie Osarenkhoe
Journal of Service Science and Management
Vol.16 No.6
,November 24, 2023
DOI:
10.4236/jssm.2023.166036
73
Downloads
322
Views
Citations
Measuring Service Value Based on Service Semantics
(Articles)
Chao Ma
,
Zhongjie Wang
,
Xiaofei Xu
,
Qian Wu
Journal of Service Science and Management
Vol.6 No.1
,March 25, 2013
DOI:
10.4236/jssm.2013.61007
4,861
Downloads
7,464
Views
Citations
Nutritional Evaluation and Palatability of Major Range Forbs from South Darfur, Sudan
(Articles)
Hafiz Abdalla Mohamed Ali
,
Abu Bakr Omer Ismail
,
Mohammed Fatur
,
Faisal Awad Ahmed
,
El Hadi Omer Ahmed
,
Magda Elmahdi Elbushra Ahmed
Open Journal of Animal Sciences
Vol.6 No.1
,January 15, 2016
DOI:
10.4236/ojas.2016.61006
4,266
Downloads
5,316
Views
Citations
Augmentation of Dry Matter Production, Photosynthetic Enzymes, Yield Attributes and Quality Parameters of Sunflower through Seed Priming Effect of Gibberellic Acid—A Multifaceted Hormone
(Articles)
Nikhat Jafri
,
Mohammad Mazid
Open Access Library Journal
Vol.2 No.4
,April 10, 2015
DOI:
10.4236/oalib.1101442
903
Downloads
1,614
Views
Citations
The Solidarity Value as a Probabilistic Solidarity Value
(Articles)
Serge B. Nlénd Oum
,
Lawrence Diffo Lambo
Theoretical Economics Letters
Vol.10 No.6
,December 31, 2020
DOI:
10.4236/tel.2020.106085
298
Downloads
1,119
Views
Citations
Understanding the Profound Connotation of the Important Speech on July 1st from the Historical Value, Practical Value and Theoretical Value
(Articles)
Jia Wen
Open Access Library Journal
Vol.8 No.10
,October 25, 2021
DOI:
10.4236/oalib.1108058
76
Downloads
433
Views
Citations
The Impact of Artificial Intelligence on International Trade: Evidence from B2C Giant E-Commerce (Amazon, Alibaba, Shopify, eBay)
(Articles)
Md. Estiak Ibne Monjur
,
Abu Hurira Rifat
,
Md. Rasidul Islam
,
Md. Ratan Bhuiyan
Open Journal of Business and Management
Vol.11 No.5
,September 21, 2023
DOI:
10.4236/ojbm.2023.115132
463
Downloads
3,055
Views
Citations
Is Public Relations without a Future? A South African Perspective
(Articles)
Ben-Piet Venter
,
Faan Louw
Sociology Mind
Vol.2 No.3
,July 13, 2012
DOI:
10.4236/sm.2012.23039
6,151
Downloads
11,349
Views
Citations
Crisis, Value at Risk and Conditional Extreme Value Theory via the NIG + Jump Model
(Articles)
Samuel Y. M. Ze-To
Journal of Mathematical Finance
Vol.2 No.3
,August 31, 2012
DOI:
10.4236/jmf.2012.23025
7,392
Downloads
11,357
Views
Citations
A Study of College Students’ Civil Servants Fever Based on Chinese and Western Values
(Articles)
Qian Zhang
,
Xiufeng Tian
Sociology Mind
Vol.4 No.3
,June 24, 2014
DOI:
10.4236/sm.2014.43022
4,412
Downloads
5,941
Views
Citations
The Value of E-Sports Is in the Eye of the Beholder, But Can E-Sports Operators Influence What the Spectators See?
(Articles)
Harri Jalonen
Advances in Applied Sociology
Vol.9 No.7
,July 22, 2019
DOI:
10.4236/aasoci.2019.97023
1,142
Downloads
2,870
Views
Citations
<
...
4
5
6
...
>
Follow SCIRP
Contact us
+1 323-425-8868
customer@scirp.org
+86 18163351462(WhatsApp)
1655362766
Paper Publishing WeChat
Free SCIRP Newsletters
Home
Journals A-Z
Subject
Books
Sitemap
Contact Us
About SCIRP
Publication Fees
For Authors
Peer-Review Issues
Special Issues
News
Service
Manuscript Tracking System
Subscription
Translation & Proofreading
FAQ
Volume & Issue
Policies
Open Access
Publication Ethics
Preservation
Retraction
Privacy Policy
Copyright © 2006-2024 Scientific Research Publishing Inc. All Rights Reserved.
Top