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Can Efficacious Service Recovery Enable Retention of Complaint-Averse Savvy Customers?
(Articles)
Mabel Birungi Komunda
,
Aihie Osarenkhoe
Journal of Service Science and Management
Vol.16 No.6
,November 24, 2023
DOI:
10.4236/jssm.2023.166036
69
Downloads
333
Views
Citations
Procedural Justice and Customer Post-Complaint Behaviour in Fast Food Firms in Port Harcourt, Nigeria
(Articles)
Gibson Chituru Ogonu
,
N. Gladson Nwokah
,
Beatrice Chinyere Acee-Eke
American Journal of Industrial and Business Management
Vol.9 No.2
,February 28, 2019
DOI:
10.4236/ajibm.2019.92026
713
Downloads
2,875
Views
Citations
Distributive Justice and Customer Post-Complaint Behaviour of Fast Food Industry in Rivers State, Nigeria
(Articles)
Gibson Chituru Ogonu
,
N. Gladson Nwokah
,
Beatrice Chinyere Acee-Eke
Journal of Service Science and Management
Vol.12 No.3
,March 20, 2019
DOI:
10.4236/jssm.2019.123019
1,203
Downloads
2,824
Views
Citations
The Public Perception of Corporate Social Responsibility and Its Effects on Customer Behaviour in China
(Articles)
Junwu Chai
,
Pengfei Chang
,
Zhenhua Wang
,
Yaw Brew
American Journal of Industrial and Business Management
Vol.5 No.10
,October 27, 2015
DOI:
10.4236/ajibm.2015.510061
4,085
Downloads
7,210
Views
Citations
Customer Care Management Model for Service Industry
(Articles)
Muthuswamy Shanmugaraja
,
Muthusamy Nataraj
,
Nallasamy Gunasekaran
iBusiness
Vol.2 No.2
,June 12, 2010
DOI:
10.4236/ib.2010.22018
10,231
Downloads
20,219
Views
Citations
Major Determinants that Influence the Choice of Brand of Mobile Phone
(Articles)
Frank B. K. Twenefour
Open Journal of Statistics
Vol.7 No.4
,August 17, 2017
DOI:
10.4236/ojs.2017.74046
1,909
Downloads
7,617
Views
Citations
Internal Marketing and Customer Loyalty: A Dyadic Analysis
(Articles)
Hayat Muhammad Awan
,
Ahmad Nabeel Siddiquei
,
Aneela Jabbar
,
Muhammad Abrar
,
Sajjad Ahmad Baig
Journal of Service Science and Management
Vol.8 No.2
,April 8, 2015
DOI:
10.4236/jssm.2015.82024
6,271
Downloads
10,827
Views
Citations
A Framework for Improving Customer Loyalty at Retailers in Jeddah City: A Case Study
(Articles)
Hemaid Alsulami
American Journal of Industrial and Business Management
Vol.11 No.9
,September 18, 2021
DOI:
10.4236/ajibm.2021.119059
551
Downloads
3,479
Views
Citations
Chronic Consequences of Uncomplicated Yersinia Enterocolitica Infection: A Retrospective Study (2004) of Military Recruits Previously (1987) Screened for Antibodies to Yersinia Enterocolitica O:3
(Articles)
Arve Sæbø
,
Karin Nygard
,
Georg Kapperud
,
Jørgen Lassen
International Journal of Clinical Medicine
Vol.2 No.2
,May 27, 2011
DOI:
10.4236/ijcm.2011.22024
4,921
Downloads
8,589
Views
Citations
Ombudsmen in Higher Education: Helping the Single Student, Contributing to the Universities’ Institutional Changes
(Articles)
Josef Leidenfrost
Creative Education
Vol.4 No.7B
,July 10, 2013
DOI:
10.4236/ce.2013.47A2002
3,891
Downloads
5,977
Views
Citations
This article belongs to the Special Issue on
Higher Education
Can subjective sleep quality, evaluated at the age of 73, have an influence on successful aging? The PROOF study
(Articles)
Emilie Crawford-Achour
,
Virginie Dauphinot
,
Magali Saint Martin
,
Magali Tardy
,
Régis Gonthier
,
Jean Claude Barthelemy
,
Frédéric Roche
Open Journal of Preventive Medicine
Vol.4 No.2
,January 29, 2014
DOI:
10.4236/ojpm.2014.42008
3,714
Downloads
5,619
Views
Citations
Does the Nature of Chief Complaint, Gender, or Age Affect Time to Be Seen in the Emergency Room
(Articles)
Ayesha Sattar
,
Kenneth Sable
,
Antonios Likourezos
,
Christian Fromm
,
John Marshall
Open Journal of Emergency Medicine
Vol.2 No.2
,June 16, 2014
DOI:
10.4236/ojem.2014.22006
4,712
Downloads
7,002
Views
Citations
Study of Compliance of Disciplinary Procedure in Senegal
(Articles)
Youssou Ndao
Beijing Law Review
Vol.14 No.3
,September 11, 2023
DOI:
10.4236/blr.2023.143070
39
Downloads
233
Views
Citations
A Study on the Relationship between Customer Participation, Perceived Control and Customer Equity—Collecting Samples from Financial Industry
(Articles)
Congjie Yang
,
Jingyin He
American Journal of Industrial and Business Management
Vol.8 No.3
,March 30, 2018
DOI:
10.4236/ajibm.2018.83053
991
Downloads
2,922
Views
Citations
Analysis of Factors Affecting the Stickiness of Freight Forwarders Based on Customer Experience
(Articles)
Bin Yang
,
Jian Xue
American Journal of Industrial and Business Management
Vol.10 No.2
,February 20, 2020
DOI:
10.4236/ajibm.2020.102025
1,290
Downloads
4,708
Views
Citations
Delivering Excellent Customer Service Using House of Quality (HOQ): A Case Study of Delta Shipping Company Limited
(Articles)
Emmanuel Sena Gohoho
,
Michael Kwasi Dzikunu
,
Amewu Attah
,
Alfred Ofori-Abebrese
Open Journal of Social Sciences
Vol.10 No.6
,June 16, 2022
DOI:
10.4236/jss.2022.106002
178
Downloads
1,284
Views
Citations
Key Elements of Customer Trust towards Retaining Customers of Telecommunication Companies in Tanzania
(Articles)
Liliane Pasape
Journal of Service Science and Management
Vol.15 No.4
,August 9, 2022
DOI:
10.4236/jssm.2022.154028
186
Downloads
1,309
Views
Citations
Impact of the Bank’s Image and Reputation on Customer’s Loyalty through Customer’s Trust: A Case of Commercial Banks in Ho Chi Minh City
(Articles)
Vo Tan Phong
,
Vo Mai Duc Anh
Open Journal of Business and Management
Vol.11 No.5
,September 28, 2023
DOI:
10.4236/ojbm.2023.115145
163
Downloads
952
Views
Citations
Congolese People Practices towards Insalubrity in the Mombele District
(Articles)
Francy Pembi
,
Kamuanga Palamba Thomas
,
Mazyambo Alumbangala Baudouin
Open Journal of Ecology
Vol.12 No.2
,January 30, 2022
DOI:
10.4236/oje.2022.122008
137
Downloads
658
Views
Citations
A Survey and Research on Woolworths Customer Satisfaction
(Articles)
Yining Wang
American Journal of Industrial and Business Management
Vol.12 No.5
,May 27, 2022
DOI:
10.4236/ajibm.2022.125052
764
Downloads
8,789
Views
Citations
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