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Development and Validation of a Customer Satisfaction Measuring Instrument with Laboratory Services at the University Hospital of Kinshasa, Democratic Republic of the Congo (DRC)
(Articles)
Chabo Byaene Alain
,
Mabela Makengo Matendo Rostin
,
Konde Nkiama Numbi Joël
,
Muhindo Mavoko Hypolite
,
Kayembe Nzongola-Nkasu Donatien
,
Tanon Aristophane Koffi
,
Muwonga Masidi Jérémie
,
Situakibanza Nani-Tuma Hippolyte
American Journal of Industrial and Business Management
Vol.11 No.5
,May 21, 2021
DOI:
10.4236/ajibm.2021.115030
271
Downloads
1,636
Views
Citations
Customer Retention: Behaviour Perspective Model of Ghanaian Telecommunication Industry Using Multinomial Regression Analysis
(Articles)
Nelson Doe Dzivor
,
Frank B. K. Twenefour
,
Emmanuel M. Baah
,
Mathias Gyamfi
Applied Mathematics
Vol.13 No.1
,January 21, 2022
DOI:
10.4236/am.2022.131005
159
Downloads
729
Views
Citations
Customer Churn Prediction Using AdaBoost Classifier and BP Neural Network Techniques in the E-Commerce Industry
(Articles)
Xiancheng Xiahou
,
Yoshio Harada
American Journal of Industrial and Business Management
Vol.12 No.3
,March 17, 2022
DOI:
10.4236/ajibm.2022.123015
505
Downloads
2,541
Views
Citations
This article belongs to the Special Issue on
Business Intelligence and Technology
Supply Chain Management: Empirical Case Study of a Small-Scale Manufacturing Company in Nigeria
(Articles)
Samuel Dayo Odusina
Open Journal of Business and Management
Vol.10 No.4
,June 9, 2022
DOI:
10.4236/ojbm.2022.104085
333
Downloads
2,276
Views
Citations
Inventory Management and the Performance of Listed Manufacturing Firms in Ghana
(Articles)
Rose Yankah
,
Francis Osei
,
Samuel Owusu-Mensah
,
Poku Julia Agyapong
Open Journal of Business and Management
Vol.10 No.5
,September 23, 2022
DOI:
10.4236/ojbm.2022.105132
450
Downloads
4,503
Views
Citations
Research on Telecom Customer Churn Prediction Based on GA-XGBoost and SHAP
(Articles)
Ke Peng
,
Yan Peng
Journal of Computer and Communications
Vol.10 No.11
,November 28, 2022
DOI:
10.4236/jcc.2022.1011008
178
Downloads
1,001
Views
Citations
Routine Supportive Supervision and Management of Medicines and Other Health Products and Technologies in Vihiga County, Kenya
(Articles)
Mukanya Collins Mudogo
,
Oluhano Jerusa
,
Sikuku Eric
,
Mwanje Inonda Justus
,
Anyiendah Mary
,
Amadi Mercy
,
Riungu James
,
Sumbi Victor
,
Ottichilo Wilber
Pharmacology & Pharmacy
Vol.14 No.2
,February 28, 2023
DOI:
10.4236/pp.2023.142004
132
Downloads
763
Views
Citations
Perception and Preferences of Consumers in the Retail Sector: A Case Study in the City of Loja-Ecuador
(Articles)
Max Boada
,
Maria Boada
,
Francisco Morocho
Open Journal of Business and Management
Vol.11 No.3
,May 31, 2023
DOI:
10.4236/ojbm.2023.113074
148
Downloads
1,473
Views
Citations
An Exploration of the Influence of Corporate Social Responsibility Performances on Shareholders’ Return
(Articles)
Rachael Okwudili Iliemena
,
Sunday Jones Aniefor
,
Rosemary Uagbale-Ekatah
,
Happiness Chibuzor Goodluck
Journal of Financial Risk Management
Vol.12 No.2
,June 13, 2023
DOI:
10.4236/jfrm.2023.122009
144
Downloads
726
Views
Citations
Multi-Objective Cold Chain Path Optimization Based on Customer Satisfaction
(Articles)
Jing Zhang
,
Baocheng Ding
Journal of Applied Mathematics and Physics
Vol.11 No.6
,June 30, 2023
DOI:
10.4236/jamp.2023.116116
95
Downloads
419
Views
Citations
Influence Mechanism of Leading Customer-Oriented Boundary-Spanning Behavior on Employee Service Performance
(Articles)
Abdoulaye H. Toure
American Journal of Industrial and Business Management
Vol.13 No.11
,November 22, 2023
DOI:
10.4236/ajibm.2023.1311067
102
Downloads
395
Views
Citations
The User Analysis of Amazon Using Artificial Intelligence at Customer Churn
(Articles)
Mohammed Ali Alzahrani
Journal of Data Analysis and Information Processing
Vol.12 No.1
,February 8, 2024
DOI:
10.4236/jdaip.2024.121003
58
Downloads
235
Views
Citations
The Influence of Large Language Models on Conversational Marketing and Communication Strategies
(Articles)
Priyal Borole
Voice of the Publisher
Vol.10 No.2
,April 2, 2024
DOI:
10.4236/vp.2024.102008
39
Downloads
203
Views
Citations
Effect of Combined Therapy on Colistin Resistant
Pseudomonas aeruginosa
: An
in Vitro
Study
(Articles)
Nuzhath Fatima
,
Amany Marwan
,
Alkhansa Anwar
,
Aymen Madhkhali
,
Nahed Ali
,
Areej Gadi
,
Amany Hasnany
,
Razan Hassan Hamali
,
Mousa Ali Ayyashi
,
Yahya Hobani
Advances in Microbiology
Vol.9 No.10
,October 21, 2019
DOI:
10.4236/aim.2019.910054
1,058
Downloads
2,850
Views
Citations
Evaluation on Information Technology Service Management Process with AHP
(Articles)
Jiangping Wan
,
Hui Zhang
,
Dan Wan
Technology and Investment
Vol.2 No.1
,February 25, 2011
DOI:
10.4236/ti.2011.21005
9,047
Downloads
16,541
Views
Citations
Prediction Models for Total Customer Satisfaction Based on the ISO/IEC9126 System Quality Model
(Articles)
Kazuhiro Esaki
American Journal of Operations Research
Vol.3 No.4
,July 12, 2013
DOI:
10.4236/ajor.2013.34037
4,982
Downloads
8,656
Views
Citations
Customer Needs in Market-Driven Product Development: Product Management and R&D Standpoints
(Articles)
Jukka Majava
,
Jouko Nuottila
,
Harri Haapasalo
,
Kris M. Y. Law
Technology and Investment
Vol.5 No.1
,February 7, 2014
DOI:
10.4236/ti.2014.51003
11,462
Downloads
20,375
Views
Citations
Study on the Grouping of Patients with Chronic Infectious Diseases Based on Data Mining
(Articles)
Min Li
Journal of Biosciences and Medicines
Vol.7 No.11
,November 13, 2019
DOI:
10.4236/jbm.2019.711011
595
Downloads
1,217
Views
Citations
Influencing Factors on Tourists’ Purchase Intention for Intangible Cultural Heritage Souvenir: A Case of Wangkui Shadow Souvenir
(Articles)
Haiying Liu
,
Chanchai Bunchapatanasakda
,
Chuantong Zhang
,
Shujuan Zhao
,
Dan Wang
Modern Economy
Vol.10 No.11
,November 21, 2019
DOI:
10.4236/me.2019.1011142
1,180
Downloads
2,460
Views
Citations
Researches on a practical system for concentration detection of human exhaled CO
2
gas
(Articles)
Rong-Guo Yan
,
Bin Ge
,
Hai-Ming Xie
Journal of Biomedical Science and Engineering
Vol.2 No.1
,February 13, 2009
DOI:
10.4236/jbise.2009.21004
5,442
Downloads
11,047
Views
Citations
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